How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After passing the final round of quality checks, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. If they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our Glivcare cardboard outer box is eco-friendly and made from 100% recycled paper. Where feasible, we use paper fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.

What is the range of locations to which Glivcare ships their products?

Glivcare does not ship internationally currently.

My order has been shipped. Now how can I track it?

After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Orders’ section. You can also choose to receive your order updates on WhatsApp.

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays). However, for certain products sourced directly from the brand, there might be a delay in order to ensure fresh, non-expired products. During Mega Sale events, dispatches may take up to 5 days due to increased volumes.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

Are there any shipping charges applicable on my order?

We have standard shipping charges for most addresses. The shipping charges currently are:

  • New customers: Free shipping on orders above ₹299
  • Existing customers: Free shipping on orders above ₹149 We are currently not accepting Cash On Delivery orders below ₹249 or above ₹50,000.

Does Glivcare ship outside India?

Glivcare does not ship internationally currently.