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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the products you receive match the images and descriptions on our website. However, please note that slight variations in color may occur due to lighting or display settings. We are committed to providing accurate representations of our products, and if you have any concerns, our customer service team is here to assist you

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, go to the "My Orders" section, where you'll find a list of your recent purchases. Click on the specific order for which you need the receipt, and you'll have the option to view or download it. If you need further assistance, please contact our customer service team

How can I return an item?
  • Log in to Your Account: Go to our website and log in to your account.
  • Navigate to My Orders: In the "My Orders" section, find the order containing the item you want to return.
  • Select the Item: Click on the item and choose the option to initiate a return.
  • Follow the Instructions: You'll be guided through the return process, including selecting a reason for the return and providing any necessary details.
  • Prepare the Package: Package the item securely and include any original packaging, accessories, and documentation.
  • Return the Item: Follow the instructions for returning the item, which may include printing a return label and dropping it off at a designated location or arranging for pickup.
Will you restock items indicated as “out of stock?”

Yes, we often restock items that are marked as "out of stock." If an item you're interested in is currently unavailable, we recommend checking back later or signing up for our restock notifications, if available. Simply click on the "Notify Me" button on the product page and enter your email address. We'll send you an alert as soon as the item is back in stock. If you have any questions or need further assistance, our customer service team is here to help

Where can I ship my order?

You can ship your order to any address within the regions and countries we service. During the checkout process, you'll have the option to enter the shipping address of your choice. This can be your home, office, or any other location that accepts deliveries.

Please note that the availability of shipping options and delivery times may vary based on the destination. Additionally, some products may have specific shipping restrictions, which will be noted on the product page.

For more details on our shipping policies, including international shipping and any potential restrictions, please visit our Shipping Information page or contact our customer service team

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Address:

    Gandhinagar, Gujarat-382007

    Phone:

    +91 6352 921 577

    Email:

    info@glivcare.com