At Glivcare, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of delivery for a refund or exchange, subject to the following conditions:

  1. Eligibility:

    • To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as received. It must also be in the original packaging.
    • Certain products such as opened or used beauty items, perishable goods, and personalized items are not eligible for return unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number and reason for return.
    • Our customer service team will provide you with instructions on how to return the item(s) and where to send them.

  3. Refund or Exchange:

    • Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria.
    • If the return is approved, we will process a refund to your original payment method or offer an exchange for a replacement item, depending on your preference.
    • Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective/damaged product.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately upon receipt. Provide details and photos of the damaged or defective product.
    • We will arrange for a replacement to be sent to you at no additional cost, or offer a refund if preferred.

  5. Processing Time:

    • Refunds will be processed within 5-7 business days of receiving the returned item(s).
    • Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing time.

  6. Contact Us:

    • If you have any questions or concerns about our refund and return policy, please contact our customer service team at info@glivcare.com for assistance. We are here to help you.